Return Authorization Form

Return Authorization (RA) Request

To request a Return Authorization (RA), please review the return policy below and complete the Return Request Form.

All returns must be approved in advance and issued a valid Return Authorization (RA) number before being returned.

Only products originally sold by DCS and approved under the issued RA are eligible for credit. Products that are opened, previously installed, do not match the approved RA, or were not originally sold by DCS are not eligible for credit and will be disposed of.

Customers are responsible for ensuring that only approved items are returned under an authorized RA.

Authorized Product Requirements

All sales are final unless otherwise approved under DCS return guidelines.

Non-Returnable / Final Sale Items

The following items are final sale and not eligible for cancellation or return:

• Hardware
• Special-order items
• Non-stocking items
• Discontinued products
• Closeout merchandise

Supply Return Eligibility

Eligible supply returns must meet the following requirements:

• Product must be unopened and factory sealed
• Product must be in original manufacturer packaging
• Packaging must be in the same pristine condition as originally shipped

Returns will not qualify for credit if they are received:

• Without protective shipping material
• Without an outer shipping carton
• Packed in direct contact with other items without proper separation or cushioning
• With writing, labels, tape, or stickers on the manufacturer packaging

Products that do not meet these requirements will not be eligible for credit and will be disposed of.

Approved returns, including items ordered in error, are subject to a minimum 20% restocking fee and must be shipped within 30 days of the RA issuance date. Returns received after this timeframe are not eligible for credit.

Compatible Product Warranty

TREND and other compatible aftermarket products are covered by a 1-year warranty from the original invoice date.

Only verified product defects qualify for credit. Products determined during inspection to be fully consumed, depleted, or otherwise non-defective are not eligible for credit.

OEM Product Support

OEM products, whether defective or not, are supported directly by the manufacturer.

For assistance, please contact the manufacturer using the information provided in the product documentation or on the manufacturer’s website.

Printers and Other Equipment

Printers, MFPs, copiers, and other equipment are supported exclusively through the manufacturer’s warranty and service programs.

DCS does not process warranty claims, service requests, or returns for equipment. Customers must contact the manufacturer directly for assistance.

Order Entry or Shipping Errors

DCS maintains high standards of order accuracy. If an order entry or shipping error occurs, we will correct the issue at no cost to the customer.

• Discrepancies must be reported within 5 business days of delivery
• Visible shipping damage must be reported at time of delivery and noted on the carrier’s delivery documentation

Obtaining a Return Authorization Number

To request a Return Authorization (RA), please submit a request using the link below.

Submission of a return request does not guarantee approval or credit. All requests are reviewed according to the DCS Return Policy.

An issued RA authorizes the return of product for inspection only. Credit, if applicable, will be issued after inspection and verification.

DCS reserves the right to inspect all returned merchandise and determine final eligibility for credit.

By submitting a return request, you acknowledge and agree to the terms outlined in this Return Policy.

The Returns Department will respond within 48 hours with instructions for approved requests. If a request is not approved, notification will be provided.

Preparing Your Return Shipment

To ensure proper processing, please follow these packaging guidelines:

• All returns must be shipped inside an outer corrugated shipping carton
• Do not place labels, writing, tape, or stickers on manufacturer packaging
• Package products securely to prevent damage during transit
• Clearly mark the RA number on the outside of the outer shipping carton

Shipments received without a valid RA number will be refused credit.

All returns must be shipped freight prepaid, unless otherwise instructed by DCS.

If a prepaid return label is issued:

• Each package must weigh less than 50 lbs
• Shipping cartons may not exceed 20x20x20 or size totaling more than 10,300 cubic inches (LxWxH). Oversized Shipment will incur a $300-$900 carrier fee depending on originating zone.

• Additional labels may be requested if necessary

For questions regarding return eligibility, please contact your DCS sales representative.

Submit Your Return Request

Please CLICK HERE to submit your RMA Request Form.

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Fast Track Credit for Small Defective Claims.

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For defective product claims under $25, a Return Authorization (RA) will not be issued.
Instead, customers should submit these requests through our Fast Track Credit process, which allows qualifying defects to receive credit without returning the product.

Defective claims over $25 may also be submitted through the Fast Track Credit process; however, the maximum credit issued through this program is $25.

Documentation and photos are required to process all Fast Track Credit claims.

➡ Submit a Fast Track Credit request here:
You must be logged in to access this page: https://www.dcsbiz.com/en/fast-track-credit